Cloud Pine Studio Policies
At Cloud Pine Studio, we believe that we always make the best efforts to guarantee that a Jewelry purchase from this shop is a satisfying transaction, however:
1- REGULAR PURCHASE:
If the purchaser is not happy with the shipped item, we will Exchange the item or Refund the fee that they have paid minus the shipping cost of $12.00 if we shipped the item free. In California sales tax will be returned. Shipping fee is the purchaser's responsibility.
2- RETURN FOR REFUND: Any purchaser only needs to contact Cloud Pine Studio and communicate the problem IMMEDIATELY UPON RECEIPT / DELIVERY. After communication with us, the purchaser is to ship the item at the purchaser's own cost: in its ORIGINAL CONDITION with Original Wrappings and Tags Attached: Unworn, Undamaged, and Unaltered in any shape or form and WITHIN 48 HOURS of its delivery. When we receive the item and after thorough inspection to make sure there are no damages, the fee will be refunded.
** NO EXCHANGES OR RETURNS FOR REFUND WILL BE ACCEPTED FOR DAMAGED/ BROKEN ITEMS, USED/ WORN/ ALTERED ITEMS OR ITEMS WITHOUT THE PRICE AND ITEM TAGS.**
2- SPECIAL DEALS/ NEGOTIATED ITEMS/ PURCHASED ON INSTALLMENT: NO RETURN FOR REFUND OR EXCHANGE FOR SPECIAL DEALS/ NEGOTIATED ITEMS/ ITEMS PURCHASED ON INSTALLMENT.
3- SPECIAL ORDER/ CUSTOM ORDER/ MODIFYING MERCHANDISE IN ANY SIZE/ FORM:
The Custom Order/ Special Order's gemstones and choices of color and other related material are purchased and handcraft upon client's instructions. Shipping and delivery will conclude the Special/ Custom order/ alteration/ modification transaction.
****NO RETURN FOR REFUND OR EXCHANGE FOR SPECIAL ORDERS/ ALTERATION/
OR MODIFICATION /CUSTOM ORDERS.****